Mandel Training Centre
Mandel Training Centre
Supervisory Development Programme (SDP)
“Partnering you towards competitive performance”
Programme Overview
The Mandel Supervisory Development Programme (SDP) is an 8-month structured learning experience designed to strengthen the leadership, communication, and operational capabilities of supervisors and team leaders. It aims to develop confident, competent front-line leaders who can effectively manage teams, ensure discipline, and drive performance. This programme blends theory and practice, leveraging real workplace challenges from Delta operations and other industry contexts to promote immediate application and measurable results.
The SDP programme is run in partnership with the Zimbabwe Institute of Management (ZIM) where ZIM is the examining body and Mandel Training Centre is the training provider.
Programme Objectives
- Understand the role and expectations of a Supervisor.
- Build confidence to lead, motivate, and develop team members.
- Strengthen communication, feedback, and conflict management skills.
- Learn to plan, prioritize, and manage daily operations efficiently.
- Demonstrate an understanding of basic Financial Management and Economics principles.
- Be able to leverage on ICT for competitive advantage.
Learning Methodology
- Facilitated sessions – 5-day monthly blocks with interactive learning and case studies.
- Peer learning groups – reflection sessions to share experiences and problem-solve collectively.
- In-class assignments – a workbook that must be submitted to ZIM for marking which contributes 50% of the total mark.
- Students will sit for a ZIM administered exam and will be certified by the examining body upon passing all 5 modules.
Programme Structure
| Block | Theme |
|---|---|
| 1.The Role of a Supervisor | Stepping into Leadership |
| 2.Communication for Results | Speak, Listen, Lead |
| 3.Team Leadership & Motivation | Building Winning Teams |
| 4.Performance Management | Driving Team Performance |
| 5.Operational Planning & Execution | Getting Things Done |
| 6.Safety, Quality & Continuous Improvement | Doing Things Right |
| 7.Managing Change & Workplace Discipline | Leading Through Change |
| 8.Integration & Graduation Project | Putting It All Together |
Expected Outcomes
- Demonstrate an understanding of Supervisory Management.
- Describe key supervisory roles, concepts and practices.
- Describe Supervisory Management indicators.
- Set up and implement a Supervisory Management framework.
Investment
An investment of $70 per person per day is payable for the SDP Programme, plus a once off $150 per person for the DISC module.
This makes it $2 950 per person for the entire programme.
Faculty and Partners
The programme is facilitated by Mandel Training Centre faculty, experienced Delta operations managers, and external industry specialists.
